Terms and Conditions Online Shop Pazo Do Mar

Shipping and handling

Shipping costs vary depending on shipping destination. Orders are delivered within a period of no more than 7 or 8 working days from the moment of execution and payment.

The scope of delivery is mainland Spain.

In case of not being able to serve any of the products selected, you are notified of the new delivery and in case of non-acceptance by the customer will be refund the amount into your account, using the same method of payment you have used in less than 48 hours (2 working days).

  • All purchases will be delivered to the destination specified by the customer.
  • Transport fee are to the customer and its value depends on the weight, volume, area and type of product.
  • The shipping fee (DELIVERY) is automatically calculated when ordering.

Policy protection of personal data

For the purposes of the provisions of Law 15/1999, of December 13 of Protection of Personal Data, Pazo do Mar Group informs the user of the existence of an automated personal data created with the data obtained in the store and for Pazo do Mar Group and under its responsibility, for the purpose of information and marketing of products offered on the Portal, as well as carrying out promotional and advertising activities that may be of interest to expand and improve our products, adapting our offers to your preferences and needs and to enable personalized navigation.

The User accepts the inclusion of data collected while browsing the site, or provided by filling in any form, including those derived from commercial and / or delivery of products purchased.

The User will be informed of the mandatory or non-collection of such data for the delivery of the products, except for ordering, in which case Group Pazo do Mar reports from the moment the user that is not considered voluntary, so its inclusion for the formalization of the purchase order will be required to provide data on the identity, address and payment, as these data needed to formalize and conclusion of the sale.

The User can exercise the rights recognized in the Law 15/1999, in relation to the data collected in the manner provided in the preceding paragraph, and in particular the rights of access, rectification or cancellation of data and opposition, as well as the revocation of consent to the transfer of data. The rights referred to in the preceding paragraph may be exercised by the User, through a written and signed request to the following address:
Estrada Ourense-Castrelo de Miño 32940 Feá-Toén. Ourense. Galicia. España.
CIF: B32297103

Or sending an email to the account:

Pazo do Mar Group undertakes in the good use of the data to respect its confidentiality and use in accordance with the original purpose, and to comply with its obligation to save and take all measures to avoid alteration, loss, or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 994/1999 of July.

Cookies and log files

The site may place a “cookie” on the hard drive of your computer to recognize it as a returning user and personalize the use of the site. Cookies are small pieces of information that are stored on the browser used to remember certain information that can be used later. This information can identify you as an individual user and save your personal preferences and technical information. The cookie is stored on the hard drive of your computer until you delete it. You can have your browser notify you of the presence of cookies or to reject them automatically. If you reject cookies you can still use the Website, although this may involve limiting the use of some of the benefits or impede the proper functioning of the Online Shop.

Third Parties

The site may have third party software to perform functions on its behalf in relation to the purposes for which they could collect their personal data, such as analyzing the information provided, host websites or provide integrated logistics services. These third parties may have access to personal information needed to perform their functions, but may not use such information for any other purpose and regulate our relations with these parties in the manner required by the applicable rules on data protection personal.

Returns and replacements

The customer may return the product in the following cases:

  • If there is damage on the packaging that affects the quality of the products in which case it must notify the carrier and be mentioned in the delivery note.
  • If the product received differs from the order.
  • If the received order contains a different amount of products placed.

In case of delivery problems or if the customer wishes to make a return, the notice period is seven calendar days from receipt of the product. To do this you must contact us through the website.

The refund of the purchase shall be after checking the reception of the items in our store that they are unused and in its original packaging. The amount owed will be to buy, not the shipping costs that are charged to the customer.

Price and Payment

Prices including VAT. Payment can be made via PayPal or bank transfer. With one click you can, once selected the product, start the process. Pazo do Mar Group guarantees the purchase price at the time of order and there is no variation between the request and the final invoice, you. You can pay through our payment systems (Bank Transfer and PayPal) according to your preference.

The instructions for each type of payment are detailed in the buying process of each order. In case of payments made by transfer, the shipping process will not start until it has been effected the transfer. Sometimes a delay of a few days occur until this has in the bank account, so to expedite the process the customer can email proof of the transfer, indicating the order number.

Information about account update and order tracking

In the dashboard of your account you can see your recent activity in Pazo do Mar Group Online Shop as a client, update your account information and keep track of your orders.